Category Archives: customer engagement

Medical Case Studies — Insights from SpeechTEk 2017

During the SpeechTEK 2017 session, Medical Case Studies: Improving Healthcare Outcomes with Digital Platforms & Live Visual Assistance, speakers Jo Roman (Clínica Tepeyac), Theresa Szczurek …

Widen’s Story: Improve Customer Service with Human Contact

Companies strive to keep customers happy. Why? Because happy customers buy more and this leads to higher revenues. Yet a firm also needs to manage …

USE CASE: ChoiceView Visual IVR Handles Utility Service Changes

#USECASE: @RadishSystems ChoiceView Visual #IVR Handles #Utility Service Changes CHALLENGE: Nationally, utility companies spend millions of dollars answering phone calls with live representatives because customers …

NEWSLETTER: New Visual ‘Tech Help’ Use Case and Health Partnership

Learn how Biomeds can improve up time for critical healthcare equipment using ChoiceView ‘voice with visuals’ and/or Visual Chat in this newsletter.  Also, Montuno and …

NEWS: Montuno and Radish Partner to Offer Medication Adherence & Coaching Solution

Medication adherence is one of the top healthcare concerns. Radish Systems and Montuno Software are partnering to address this concern by providing a new health …