Monthly Archives: Excerpts from April 2018

Do You Make Critical IVR Mistakes?

Radish’s partner, IVR Technology Group, asks “Are You Making These Mistakes In Your IVR System?” And, an additional mistake is NOT adding ‘voice with visuals’ …

Part II — round-up of Enterprise Connect

Power of Visuals. Jonathan Rosenberg, VP and CTO of Cisco‚Äôs Collaboration Technology Group shared that when a photo is included, retweets increase 150% and facebook …