Health Care Solutions

ChoiceView for the Health Care Industry

Health Care Challenges

The explosion of electronic medical information is transforming data management and challenging all aspects of health care. The challenges are compounded by the rapid adoption of mobile devices in health care organizations and by health care recipients. Information, especially relevant potentially life-saving information, must be immediately accessible. As a result, health care providers and their recipients want faster, even instant, delivery of health-related data and information.

ChoiceView is the Solution

Many situations in health care demand that complex information be communicated quickly and accurately when callers are using smartphones or any phone along with a browser on a PC, Mac, or tablet.

Telehealth automated agent and live agent solutions from ChoiceView solve the problem by allowing callers to not only hear the information, but see it at the same time, exactly when needed. Studies show that seeing and hearing information simultaneously increases understanding six times. Best of all, the call starts with a standard phone call and avoids the fear and trepidation of video call setup or Zoom fatigue.

“Sharing visual information during a voice call greatly enhances learning, understanding, and memory. With ChoiceView you achieve communication and learning objectives in less time with greater impact.”
    — Steven Peskin, MD, MBA, FACP
EVP and Chief Medical Officer, Horizon Healthcare

ChoiceView Improves Understanding

ChoiceView improves understanding and adherence to medical recommendations through healthcare visual IVR technology that is HIPPA compliant. When you both see and hear the information, transactions are easier, faster, and more rewarding. For example, an employee calls her employer’s ChoiceView-enabled nurse about continued knee pain that keeps her from going to work. The nurse instantly sends visuals and explains:

1. Her condition as ostearthritis 2. Exercises she ought
to do at home
3. Previously-prescribed meds she should take

The employee saves the visuals for later viewing. By both talking about and seeing the information on her smartphone, the employee easily understands her condition and its remedies. She also receives encouragement to adhere to the prescribed regimen. She does the exercises, takes the medications, and is quickly back to work. The employer is satisfied with the reduced absenteeism and improved productivity.

Health Care Applications

With the proliferation of mobile devices, health care providers, payers and recipients are demanding faster and better medical information. ChoiceView IVR technology and phone solutions deliver “Now I see what you’re talking about!” moments. Your providers and payers can instantly share any type of visual from their ChoiceView-enabled systems, including diagrams, forms, photos, graphics, documents—while explaining or answering questions about complex procedures. Regardless of their location, providers, payers and recipients can receive critical information via ChoiceView healthcare visual IVR technology on their smartphones or via their phones and browsers.