Share Visual Information with Clients
It’s been said that “One picture is worth a thousand words.” ChoiceView Live Agent is the dashboard used by doctors, hotline staff, help desk personnel, and contact center agents. It allows visual information available on the agent’s desktop to be shared with clients during a phone call or chat session. Studies show that adding visuals can increase recall and problem-solving by at least 600 percent. Callers using the ChoiceView App participate in the call while viewing products, diagrams, web pages, maps, videos, or other information sent from a ChoiceView-enabled live or virtual agent.
More Productive and Satisfied Agents
Contact center personnel find ChoiceView easy to use. Visual live assistance allows them to convey information faster with fewer errors, make additional sales, and enhance interaction with clients. Increased productivity and satisfaction reduce staff turnover.
“ChoiceView’s value proposition is based on delivering efficiencies in contact centers. It can:
+ Cut 10-15 percent off of average call handling time,
+ Increase revenue by at least 10-15 percent for transactions involving up-selling or cross-selling opportunities,
+ Reduce the number of repeat calls due to collection of correct and complete data, and
+ Build loyalty, because once users have ChoiceView they will choose to do business with a ChoiceView-enabled company.”
— Chuck Blumenkamp, with 29 years experience running centers for Verizon, Contel, and GTE
ChoiceView Agent is the app used by doctors, hotline staff, help desk personnel, and contact center agents. It’s a pure web app that runs in a browser. There’s nothing to install and no system integration required. It can also be launched from an agent dashboard that’s already being used.
The ChoiceView Agent dashboard is loaded with a visual library for the designated use case — for example, diabetes health coaching or COVID-19 hotline information.
ChoiceView Agent allows virtually any visual information available on the agent’s screen to be shared with an end user by click, drag-and-drop, or copy-and-paste.
More Sales and Happier Customers
Give your customers and field personnel a unique and rewarding experience with visual live assistance through ChoiceView, whether they’re seeking information, shopping, or receiving technical assistance. They talk or text while receiving and seeing visual information.
For example, a field technician contacts a ChoiceView-enabled contact center agent at a cable company to ask for support in the installation process. The agent sends the cable modem diagram of the correct setup while talking to the technician. The agent sends additional diagrams in response to the technician’s questions until the modem installation is successfully completed. The entire ChoiceView transaction takes less than 10 minutes, much less than the typical call time! The customer is happy that her cable connection works, is impressed with the cable company’s efficiency and the technician has saved valuable time.