I like my Amazon Echo Show. I have it in the kitchen. I talk to it and it magically shows me visual information in the form of images, diagrams, and pages.
This is the communications mode I’d like to experience on phone calls I make to businesses. I’d like to talk on the phone as usual and see visuals on my smartphone or on my tablet or computer. If I reach a bot or IVR, I’d like to see a visual menu and be able to select from the menu by talking or tapping. If I reach a live person, I’d like them to show me relevant visual information during the call instead of tediously speaking it back. I’d want to be able to save any visual information received for future reference.
Easy Implementation for Businesses and Developers
On the business side, companies should be able to easily add visual capabilities to their existing systems. I realize they’ve invested considerable time, money, programming, testing, and other resources in implementing these systems. Of course, if they’re in the market for a new system, it should come with a voice-and-visual CX.
Likewise, developers would add visual capabilities to their voice apps through an API that’s part of their standard development environment. Just place a functional block in the call script and connect it with lines.
A Solution Already Exists
It may come as a shock, but Radish Systems already provides all these capabilities through its ChoiceView® product suite and developer tools. It’s the best kept secret in the industry! And it’s all protected by deep intellectual property.
Contact Radish to learn more and see a demo of ChoiceView in action.
“Now I See What You’re Talking About!”™