Radish Systems introduces the new release of ChoiceView for Amazon Connect, which brings visual omnichannel capabilities to Amazon contact centers.
ChoiceView is used by businesses to dramatically improve communications with their customers by seamlessly adding visual information on phone calls. With this release, ChoiceView Lite is offered for free, and Amazon Connect users can just plug it in and go. Contact Radish to sign up.
“ChoiceView is a breakthrough for Amazon Connect users,” said Blair Pleasant, Industry Analyst and President of COMMfusion LLC. “It gives them an easy way to add omnichannel, voice-and-visual capabilities to their voice apps without needing complex integration or coding. It works with both automated agents and live agents in contact centers.”
ChoiceView allows callers to receive visual menus and visual responses while they’re talking. ChoiceView is better than a voice call and less intimidating than a videoconference. It’s patented. Learn more at Omnichannel Customer Experience, AWS Marketplace, and ChoiceView for Amazon Connect “Now I see what you’re talking about!”™