Category Archives: customer engagement

From Candlestick Phones to Phonebots!

Most of us never used a candlestick phone, but nowdays use phonebots more than we know. So, what’s a phonebot, anyhow? It’s a software robot that …

Try Visuals with Amazon Connect!

Radish seeks customers for a controlled introduction of ChoiceView on Amazon Connect. Please help us evaluate how adding visuals can improve ordinary phone communications! Studies …

United Way Improves 2-1-1 Calls with ChoiceView

High United Way’s 2-1-1 Help Center deployed ChoiceView Visual IVR (Interactive Voice Response). People searching for emergency shelter can quickly see and hear shelter locations. …

Part II — round-up of Enterprise Connect

Power of Visuals. Jonathan Rosenberg, VP and CTO of Cisco’s Collaboration Technology Group shared that when a photo is included, retweets increase 150% and facebook …

Treat, don’t Trick your Callers!

Give your business callers a treat by adding visuals to your Interactive Voice Response (IVR) or automated voice answering system. Callers SEE and tap menu …