Radish Blog

Do You Make Critical IVR Mistakes?

Radish’s partner, IVR Technology Group, asks “Are You Making These Mistakes In Your IVR System?” And, an additional mistake is NOT adding ‘voice with visuals’ to your IVR.

With true Visual IVR, your callers leverage the visual capabilities of smartphones and browsers and get a better #CX (Customer Experience).  Adding visuals to voice communications —

  • improves understanding and comprehension by 600%,
  • increases call containment by at least 10 – 25%,
  • shortens call times, and
  • improves first-call resolution rate.

Contact Radish and IVR Technology Group now to learn how to implement a true Visual IVR.     

 

Richard A Davis, Radish CTO, Theresa Szczurek, Radish CEO, and John Crouthamel, IVR Tech Group EVP, at Enterprise Connect 2018 (#EC18) discussing true Visual IVR.

Posted on April 29, 2018 by idahalasz - Leave a comment

Part II — round-up of Enterprise Connect

Power of Visuals. Jonathan Rosenberg, VP and CTO of Cisco’s Collaboration Technology Group shared that when a photo is included, retweets increase 150% and facebook posts have 2.3x the engagement. WOW! Radish’s @ChoiceView shares visuals to increase engagement.

This show #EC18 was packed with ideas, products, and people. Read more of the Enterprise Connect round-up

Posted on April 5, 2018 by Theresa Szczurek - Leave a comment

Round-up of Enterprise Connect 2018 – Part I

Omni-channel communications is a #1 tech trend. Legacy system integration a top issue. @RadishSystems handles both. So great to meet with so many of @RadishSystems partners and customers. Here is @TheresaSzczurek round-up Part I of #EC18.

Posted on March 20, 2018 by Theresa Szczurek - Leave a comment

Kick Up Virtual Healthcare!

See how a virtual nurse uses @ChoiceView ‘voice with visuals’ in the March 2018 #Newsletter from @RadishSystems.   An ordinary phone call, using natural language #NLP and a video clip, helps with exercises to relieve back pain.  Other newsletter info: Meet at #EC18? Learn about #visual #phonebots and #VisualIVR. Look for @TheresaSzczurek in red at@enterprisecon . Book meeting now. ow.ly/RgBy30iIQT2.

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Posted on March 5, 2018 by idahalasz - Leave a comment

Next-Gen at Enterprise Connect

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When you update on next-gen communications at Enterprise Connect this year, also plan to meet with Radish Systems’ CEO and CTO, respectively Theresa Szczurek and Richard Davis. See and hear a demo of ChoiceView, the gateway platform for Visual IVR and ‘Voice with Visuals” communications. Connect with Radish now: 720-440-7560 or info@RadishSystems.com.     www.enterpriseconnect.com

 

Posted on February 25, 2018 by idahalasz - Leave a comment