Describe a maze and you’re talking in circles. But show a picture and it’s clear what you mean. Adding visuals to voice calls on a smartphone makes complex information easier to understand. Researchers say it’s six times easier to comprehend when the two senses–sight and sound–are combined. Even if you need to communicate a maze of options, visuals make the transaction easier and faster. You want your customers to conduct and complete business with a satisfying call. Customers calling to transact financial, health and other private business can securely see and save the data on their phones. Adding visuals to your hotline or contact center is easy with ChoiceView Visual IVR (also VIVR, Visual Interactive Voice Recognition). www.radishsystems.com/products/choiceview-visual-ivr/
