Radish’s partner, IVR Technology Group, asks “Are You Making These Mistakes In Your IVR System?” And, an additional mistake is NOT adding ‘voice with visuals’ to your IVR.
With true Visual IVR, your callers leverage the visual capabilities of smartphones and browsers and get a better #CX (Customer Experience). Adding visuals to voice communications —
- improves understanding and comprehension by 600%,
- increases call containment by at least 10 – 25%,
- shortens call times, and
- improves first-call resolution rate.
Richard A Davis, Radish CTO, Theresa Szczurek, Radish CEO, and John Crouthamel, IVR Tech Group EVP, at Enterprise Connect 2018 (#EC18) discussing true Visual IVR.