Author Profile

Dr. Richard A. Davis

Dr. Davis’ personal mission for two decades has been the improvement of consumer and business transactions using voice/data technologies. In 1990, he co-founded Radish Communications Systems Inc. to invent, develop, and pioneer a new modem protocol for sending data during ordinary phone calls.

All Articles by Dr. Richard A. Davis

BEHOLD!!! The Matrix of Contact Centers

The recently launched addition of ChoiceView® to Amazon Connect’s cloud-based, self-service contact center platform represents an achievement and milestone of epic proportions for Radish Systems. …

Posted on October 2, 2019 by Dr. Richard A. Davis - Leave a comment

ChoiceView is Now Built into Amazon Connect

ChoiceView® is the easiest and fastest way to create true visual IVRs and visual phonebots in Amazon Connect! Radish’s patented ChoiceView technology is now available …

Posted on September 29, 2019 by Dr. Richard A. Davis - Leave a comment

To Bot or Not to Bot

I recently conducted a Radish seminar at SpeechTEK 2019 entitled, Marry Visuals With Bots for Twice the Customer Experience. It highlighted how Radish’s ChoiceView® solution …

Posted on June 13, 2019 by Dr. Richard A. Davis - Leave a comment

The Phone Call Is Back!

Several articles recently have described the resurgence of phone calls. One of them is by Jenna Wortham of the New York Times entitled Pass the …

Posted on September 25, 2014 by Dr. Richard A. Davis - Leave a comment

Theresa Szczurek at ReadWriteWeb 2WAY Summit

Theresa Szczurek of Radish Systems will be part of a panel of speakers for a program titled “Pushing the Boundaries of Real-Time Communications,” taking place …

Posted on June 14, 2011 by Dr. Richard A. Davis - 1 Comment