Radish is pleased to announce that ChoiceView Visual IVR and ChoiceView Visual Agent are now listed as products in AWS Marketplace. This brings increased exposure and visibility to ChoiceView® and opens the door for dramatic improvements in how businesses interact with their customers.
A guest article by Dr. Theresa Szczurek, former CIO / Executive Director of the Governor’s Office of Information Technology for the State of Colorado.
ChoiceView is a new type of phone call. It’s patented. ChoiceView starts with the familiarity of a voice phone call. It’s not as intimidating as a videoconference. It’s enabled through an open, cloud-based CPaaS service. It’s inherently compatible with phone endpoints worldwide.
ChoiceView provides an enhanced CX for callers and allows businesses to convey information in a smarter and more efficient way. It’s easy to deploy, use, enhance, and maintain. It works with first-time callers without requiring a mobile app. It’s positioned for wide adoption worldwide.
ChoiceView Visual IVRs and Visual Bots allow callers to SEE and HEAR information on standard calls they make to businesses. Visual IVRs eliminate the tedious voice-only interactions with automated phone systems. Instead, callers are presented with visual menus and visual responses while talking and hearing on the same phone call they started with. Callers can navigate 4X faster using visual menus and can better understand the information presented.
ChoiceView Visual Agent allows contact center agents to visually share information with callers — instead of reading it back from their screen — while continuing to talk on the same phone call. Agents can access and send most any visual material, either from a predefined library or windows open on their screen. Visual live assistance allows agents to convey information faster with fewer errors, make additional sales, and improve their interaction with customers.
For developers who want to add ChoiceView capabilities themselves in their own voice apps, there’s a ChoiceView lambda function. It’s available as an Amazon Connect Quick Start Integration. An automated script allows developers to easily obtain their own lambda copy and go from there. Any ChoiceView session from any source runs on ChoiceView in the Amazon EC2 cloud. This approach provides tremendous leverage for the ChoiceView platform.
Shouldn’t we expect this voice-and-visual capability on the routine calls we make everyday? Checkout what we’re doing at Radish and see how ChoiceView is dramatically and easily enhancing customer engagement. “Now I see what you’re talking about!”™.