Radish Blog

Learn Why ChoiceView Is in AWS Marketplace

AWS Technology Partner

Radish is pleased to announce that the ChoiceView Visual IVR is now listed as a product in AWS Marketplace. This will bring increased exposure and visibility to ChoiceView® and publicize the concept and benefits of a Visual IVR as well as other Radish products.

 

    A guest article by Dr. Theresa Szczurek, former CIO / Executive Director of the Governor’s Office of Information Technology for the State of Colorado.

ChoiceView Visual IVRs and Visual Bots allow callers to SEE and HEAR information on standard calls they make to businesses. Visual IVRs eliminate the tedious voice-only interactions with automated phone systems. Instead, callers are presented with visual menus and visual responses while talking and hearing on the same original phone call. Callers can navigate 4X faster using visual menus and can better understand the information presented. Companies gain happier customers and improved contact center efficiencies.

At AWS Marketplace, Radish creates and sells Visual IVRs in two ways: (1) as self-contained Visual IVRs built according to customer requirements, and (2) by adding ChoiceView visual capabilities to a customer’s existing voice IVR. This latter approach preserves the customer’s investment in the IVR script they’ve already created.

For developers who want to add ChoiceView capabilities themselves in their own voice apps, there’s a ChoiceView lambda function. It’s available as an Amazon Connect Quick Start Integration. An automated script allows developers to easily obtain their own lambda copy and go from there. Any ChoiceView session from any source runs on ChoiceView in the Amazon EC2 cloud. This approach provides tremendous leverage for the ChoiceView platform.

At AWS Marketplace the focus, of course, is on the Amazon infrastructure. However, Radish provides similar products, tools, and APIs for most other IVRs in the market, including Twilio, Avaya, NICE, and others.

ChoiceView is a new kind of phone call that fills the gap between a voice phone call and a videoconference. It’s a cloud communications platform (CPaaS) that easily adds a visual dimension to any phone-based use case.

As an example, Radish also provides ChoiceView Visual Agent. It allows contact center agents and others to share visual information with callers. Instead of reading back information from their screen, agents can access and send most any visual material directly to the caller — either from a predefined library or windows or files on their computer.

Shouldn’t we expect this voice-and-visual capability on the routine calls we make everyday? Checkout what we’re doing at Radish and see how ChoiceView is dramatically and easily enhancing customer engagement. “Now I see what you’re talking about!”™.

Dr. Richard A. Davis

Dr. Davis’ personal mission for two decades has been the improvement of consumer and business transactions using voice/data technologies. In 1990, he co-founded Radish Communications Systems Inc. to invent, develop, and pioneer a new modem protocol for sending data during ordinary phone calls.

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