Radish Blog

Disappearing Staff? Try Visual IVR to Ease Pain so Customers Re-Appear.

Have you noticed that there are fewer people to answer your calls to organizations? With high employment rates and people leaving for higher paying jobs, more employers rely on automated (IVR) interactive voice response systems, which most people hate. It’s not the automation, it’s that callers must listen to long lists of menus, respond, and listen to more information.  Frustrating.  And often, loss of a customer who won’t deal with voice-only IVRs.

Wise employers are “disappearing” caller frustration and easing the pain with true Visual IVRs.  When calling an organization with ChoiceView Visual IVR, you quickly SEE the menus including a visual directory of staff, tap your choices, receive and save information you receive. You can send back information and immediately dial a number or go to a website.  Happy customers are re-appearing. Shorten calls and improve call containment in the Visual IVR through visual self-service. There’s a lot more to ChoiceView…go to www.truevisualIVR.com.

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