Radish Systems, the leader in customer service voice and data mobility solutions, announced today that TMC, a global, integrated media company, has named ChoiceView Visual IVR as CUSTOMER 2014 Product of the Year Award winner. ChoiceView Visual IVRs ease the pain of customers interacting with frustrating automated phone systems (aka Interactive Voice Response systems or IVRs) and speed callers to resolution by sharing easy to understand visual content, like navigation menus and photos, during the call.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Radish Systems with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its ChoiceView Visual IVR solution has proven deserving of this elite status and I look forward to continued innovation from Radish Systems in 2014 and beyond.” The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine, http://customer.tmcnet.com/.
ChoiceView starts with a simple phone call (e.g., 720-440-7560) to a business from any phone, including a smartphone or tablet. Then, ChoiceView gives callers the ability to navigate and interact with visual content and voice via a ChoiceView-enabled mobile app on their smart mobile device. It’s a smartphone-accessible IVR. If live assistance is needed, the call is seamlessly transferred to a contact center agent with continued visual sharing. ChoiceView is an over-the-top solution that leverages current capabilities on a wide range of industry standard IVR platforms and contact centers. The same IVR, of course, continues to serve voice-only callers.