Stephen Moore is right on — people are frustrated with Interactive Voice Response (IVR) systems. See his 5/4/2012 Wall Street Journal editorial “Press 9 for …
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Improving Conversational Voice and AI Systems
January 8th, 2024
I like my Amazon Echo Show. I have it in the kitchen. I talk to it and it magically shows me visual information in …
Radish Offers Free ChoiceView Lite for Amazon Connect
October 17th, 2023
Radish Systems introduces the new release of ChoiceView for Amazon Connect, which brings visual omnichannel capabilities to Amazon contact centers. ChoiceView is used by businesses …
National 211 Day
February 17th, 2023
February 11th is National 211 Day. This day is set aside to celebrate 211 call center teams and their work connecting their communities to thousands …
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