Category Archives: Featured News

Going Backwards on Phone Service?

I’ve been wondering about the proliferation of VoIP phones and their lack of interoperability. It reminds me of phone service in the US in the …

Why Is Videoconferencing So Difficult?

Lately I’ve observed the struggle and drama people face in joining a videoconference. I’m not talking about people who participate in the same videoconference every …

ChoiceView Fills a Telehealth Gap

In the era of COVID-19, doctors and patients are increasingly using remote communications out of necessity. At the same time, changes have been made to …

ChoiceView Hotlines Visually Interact!

In times of social isolation, it’s imperative that communications be clear and accurate. Personal assistance is more important than ever. Voice-only phone calls can be …

BEHOLD!!! The Matrix of Contact Centers

The recently launched addition of ChoiceView┬« to Amazon Connect’s cloud-based, self-service contact center platform represents an achievement and milestone of epic proportions for Radish Systems. …