Radish Blog

Phonebot Hell and Other Inconveniences

Phonebot Hell

See it on YouTube. Has this ever happened to you? That’s why we have ChoiceView! ChoiceView adds visual menus and visual responses, along with voice and AI, to dramatically improve the user experience.

ChoiceView is a new kind of voice-and-visual phone call positioned between a voice-only call and a videoconference. It delivers an enhanced user experience on the types of calls we make everyday without the fear and trepidation of a video call. Studies show that people understand 6X better when both seeing and hearing information and that callers navigate 4X faster with visual menus.

Shouldn’t we expect this voice-and-visual capability on the routine calls we make everyday?

ChoiceView provides relief for live agents as well. ChoiceView’s value proposition is based on delivering efficiencies in contact centers. Rather than trying to answer questions and resolve issues by voice-only, agents equipped with ChoiceView can send relevant visuals to callers — from either a predefined library or material on their desktop. Material sent is active content, including forms and navigational menus that can be saved by callers, page-by-page, for future reference.

ChoiceView is also a visual building block for Amazon Connect, Twilio, Avaya, and other systems. See the ChoiceView Lambda function for Amazon Connect.

Checkout what we’re doing at Radish and see how ChoiceView is dramatically and easily enhancing customer engagement. “Now I see what you’re talking about!”™.

Dr. Richard A. Davis

Dr. Davis’ personal mission for two decades has been the improvement of consumer and business transactions using voice/data technologies. In 1990, he co-founded Radish Communications Systems Inc. to invent, develop, and pioneer a new modem protocol for sending data during ordinary phone calls.

Leave a Comment

Your email address will not be published.