Radish Blog

What is the Impact of a Good Voice?

Companies strive to make their IVRs and Virtual Assistants even better in order to stimulate customer engagement and satisfaction.  Every element of the system makes a little or big difference.  Have you considered the impact of a professionally-recorded, natural voice prompt rather than a computer-synthesized voice?  A number of vendors can help you improve your IVR voice prompts, including GM Voices and Walsh Media.   Try them.   Hear the difference.    The right voices can also be used to create a voice brand for your business.  You and your callers will get a better experience.  Studies show that improved customer experience leads to higher revenues.

We believe that good voices are so important that Radish Systems has partnered with GM Voices to offer natural voices along with visuals on our ChoiceView Visual IVR.  The partnership provides consumers an enhanced visual and voice experience with Interactive Voice Response (IVR), Virtual Assistant, and other systems.  Learn more.   See and hear the difference:  call +1-720-440-7560.

Learn more about optimizing your IVR through this 2-day educational “IVR Workshop” on April 20 – 21 in Atlanta, GA offered by Enterprise Integration Group and GM Voices.    Entitled “The Changing Telephone Channel: Optimizing IVR + Speech Recognition in the Age of Smartphones,” the workshop focuses on IVR design in today’s multi-channel, multi-modal world.  Register here

Theresa Szczurek

Theresa Szczurek oversees all business operations. As co-founder, Chief Operating Officer, and Chief Planning Officer of RCS, Szczurek was key in transforming the start-up into a thriving firm that sold for over $40 million.

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