In a June 19, 2012 Contact Center Solutions article Kim Martin, director of marketing at Voxeo stated, “We’re also rebranding our contact center and customer experience effort. Video allows for faster, more rewarding customer communications as contact centers can share visual information during a call. One of Voxeo’s partners, Radish Systems has developed a technology called ChoiceView that allows businesses to share visual information in real-time during smartphone conversations. Video can instantly be sent to a customer’s smartphone while they talk or chat and appear on the caller’s screen as live support staff (or IVR) sends them. By combining instantaneous visual and audio information, the video increases comprehension, problem solving, and recall by as much as 50 percent over just hearing it. The video achieves more rewarding communications as contact centers reduce call handling time, increase user satisfaction, and improve profits. Support representatives find that adding video to the communication easily allows them to make additional sales, provide accurate information, and enhance their productivity.”
- Downloads:
- True Visual IVR Use Case
- Visual IVR Presentation
- Healthcare Outcomes
- Healthcare Impact
- Healthcare Use Case Video
Subscribe to Radish Blog
Receive notification of new blog posts
Subscribe News
National 211 Day
February 17th, 2023
February 11th is National 211 Day. This day is set aside to celebrate 211 call center teams and their work connecting their communities to thousands …
Why Tech Support Needs ChoiceView
February 1st, 2023
A guest article by Dr. Theresa Szczurek, former CIO / Executive Director of the Governor’s Office of Information Technology for the State of …
Learn Why ChoiceView Is in AWS Marketplace
November 29th, 2022Radish is pleased to announce that ChoiceView Visual IVR and ChoiceView Visual Agent are now listed as products in AWS Marketplace. This brings increased exposure …