Tag Archives: visual IVR

United Way Improves 2-1-1 Calls with ChoiceView

High United Way’s 2-1-1 Help Center deployed ChoiceView Visual IVR (Interactive Voice Response). People searching for emergency shelter can quickly see and hear shelter locations. …

Posted on October 12, 2018 by Theresa Szczurek - Leave a comment

Do You Make Critical IVR Mistakes?

Radish’s partner, IVR Technology Group, asks “Are You Making These Mistakes In Your IVR System?” And, an additional mistake is NOT adding ‘voice with visuals’ …

Posted on April 29, 2018 by idahalasz - Leave a comment

Kick Up Virtual Healthcare!

See how a virtual nurse uses @ChoiceView ‘voice with visuals’ in the March 2018 #Newsletter from @RadishSystems.   An ordinary phone call, using natural language #NLP and a …

Posted on March 5, 2018 by idahalasz - Leave a comment

Treat, don’t Trick your Callers!

Give your business callers a treat by adding visuals to your Interactive Voice Response (IVR) or automated voice answering system. Callers SEE and tap menu …

Posted on October 30, 2017 by idahalasz - Leave a comment

Don’t Scare Customers! Do they avoid calling your IVR?

Scary to think customers don’t call because the IVR is so annoying. How many customers avoid calling to refill medications, fix a technical issue, order …

Posted on October 23, 2017 by idahalasz - Leave a comment