Tag Archives: Customer Experience

Do You Make Critical IVR Mistakes?

Radish’s partner, IVR Technology Group, asks “Are You Making These Mistakes In Your IVR System?” And, an additional mistake is NOT adding ‘voice with visuals’ …

Posted on April 29, 2018 by idahalasz - Leave a comment

Next-Gen at Enterprise Connect

  When you update on next-gen communications at Enterprise Connect this year, also plan to meet with Radish Systems’ CEO and CTO, respectively Theresa Szczurek …

Posted on February 25, 2018 by idahalasz - Leave a comment

Treat, don’t Trick your Callers!

Give your business callers a treat by adding visuals to your Interactive Voice Response (IVR) or automated voice answering system. Callers SEE and tap menu …

Posted on October 30, 2017 by idahalasz - Leave a comment

Don’t Scare Customers! Do they avoid calling your IVR?

Scary to think customers don’t call because the IVR is so annoying. How many customers avoid calling to refill medications, fix a technical issue, order …

Posted on October 23, 2017 by idahalasz - Leave a comment

ChoiceView Agent 3 Provides Browser-Based Live Visual Sharing

Radish Systems, a leader in mobility solutions for visual customer service, expanded its patented, multichannel ‘voice with visuals’ platform to include ChoiceView Agent 3. Now …

Posted on June 27, 2017 by Theresa Szczurek - Leave a comment