What Is ChoiceView Anyway?
People are asking about ChoiceView® products and services. Here's a refresher.
ChoiceView is a new kind of voice-and-visual phone call positioned between a voice-only call and a videoconference. It delivers an enhanced user experience on the types of calls we make everyday without the fear and trepidation of a video call. Studies show that people understand 6X better when both seeing and hearing information and that callers navigate 4X to 5X faster with visual menus.
Shouldn't we expect this voice-and-visual capability on the routine calls we make everyday?
RadishSystems.com is the Radish main website. It includes detailed information about Radish products, developer tools and libraries, customer use cases, and more. It has updated product and solution datasheets as well as topical blogs.
AmazonConnect.RadishSystems.com is the website that highlights Radish's partnership with Amazon Connect. It features the ChoiceView Lambda function that adds a visual building-block to Amazon Connect's voice and AI platform.
Radish YouTube Channel
The Radish YouTube channel shows ChoiceView in action in a variety of use cases, including: visual phonebots with tappable visual menus, visual live agents with interactive form confirmation, 2-1-1 visual assistance, and ChoiceView on calls with Zoom and Alexa.
See it on YouTube. Has this ever happened to you? That's why we have ChoiceView! ChoiceView adds visual menus and visual responses, along with the voice, to dramatically improve the user experience.
Live Agent Relief
Rather than trying to answer questions and resolve issues by voice-only, agents with ChoiceView can send relevant visuals to callers from either a predefined library or material on their desktop. Material sent is active content that can be saved by callers, page-by-page, for future reference.
We're pleased to announce that Radish co-founder Dr. Theresa Szczurek, having completed her tour as Chief Information Officer for the State of Colorado, has taken on an expanded board role at Radish.
Contact us to deploy ChoiceView products, ChoiceView developer tools, ChoiceView for Amazon Connect, and ChoiceView for Twilio. It's easy you just need software credentials!