Voice-only
calls are often not good enough, especially when complex
COVID information needs to be conveyed on phone
hotlines. ChoiceView® from Radish Systems solved this problem for
Mile High United Way's 2-1-1, which serves the metro
Denver area and northern Colorado, by delivering a visual menu of COVID resources as part
of the regular 2-1-1 call.
To
meet COVID needs, many government agencies have created
phone hotlines with calls answered by IVR (Interactive
Voice Response) systems or medical personnel. ChoiceView
delivers visual information during these calls to
improve understanding, reduce caller frustration,
improve efficiency, and offload staff. Get acquainted with ChoiceView at no
cost and see how it can improve your operations. See ChoiceView in action.
ChoiceView
is an over-the-top solution that transforms an ordinary
call into a digital experience. It supports both IVRs
and live agents. To make it even easier, ChoiceView is
now part of Amazon Connect and is programmable in
Amazon's contact flow editor.
ChoiceView
bridges the gap between a regular phone call and a video
conference solution. It doesn't need a mobile app, so it
works with first-time callers. It preserves voice
quality without needing a high-bandwidth connection.
It's been called "a revolutionary technology that will
have great impact on telehealth and other use cases!" Learn more.
"Wow,
now I see what you're talking
about!"™