Hello from Radish Systems
In this month's newsletter, we're highlighting two aspects of our ChoiceView® solution. The first is deployment of ChoiceView at Mile High United Way for conveying complex COVID-19 information on standard 2-1-1 calls. The second is positioning ChoiceView in the context of videoconferencing.
ChoiceView is an over-the-top solution that transforms an ordinary phone call into a digital experience. It bridges the gap between a regular call and a video conference solution. It doesn't need a mobile app, so it works with first-time callers. It's been called "a revolutionary technology that will have great impact on telehealth and other use cases!" It's now even part of Amazon Connect.
Add the ChoiceView visual advantage to your contact center operations for visual live agents, visual IVRs, and talking websites. Your customers will thank you.
ChoiceView Provides Voice-to-Visual Navigation on Mile High United Way 2-1-1 Calls
Radish Systems is pleased to announce deployment of its ChoiceView Visual Phonebot at Mile High United Way's 2-1-1 Help Center. ChoiceView allows callers with mobile devices to visually navigate and view COVID-19-related information during a standard 2-1-1 call.
Callers can quickly see and hear information such as COVID-19 testing locations, symptom checking, shelter locations, food resources, and more. This information is too complex to be conveyed in a standard voice call, but it's easy to understand in a voice-and-visual call. Callers don't need a mobile app or broadband connection, so it works the first time. Visual information can be saved on the device for future reference. Learn more.
Why Is Videoconferencing So Difficult?
We've all experienced the frustration and agony in attempting to join a new videoconferencing platform for the first time. Why is it so challenging? The answer is that there are many elements which have to come together on the fly in real time before anything can happen.
- Do I have the appropriate mobile app, downloaded .exe file, or WebRTC browser?
- Does my device or computer have a microphone/speaker/camera?
- Is the correct microphone/speaker/camera selected, usable, and unblocked?
- Do I have a good enough Internet connection?
- Can I see/be seen and hear/be heard?
At Radish Systems we take a different approach. Of the billions and billions of calls made every day, many involve just two people. Think of the calls you make to businesses or organizations to get information or support, resolve a billing issue, ask a question, or get medical assistance.
You should be able to pickup the phone, dial a normal number, and reach the other party anywhere in the world. We can all do that. Then Radish joins a secure, temporary data session to the phone call to make it better than just a voice call without going all the way to a video call. There are huge advantages in this approach, which we call ChoiceView. Learn more.