Newsletter August 2014

Hello Everyone

There are some exciting things happening at Radish Systems!

Let's Meet at SpeechTEK

Radish's CEO, Theresa Szczurek, will speak on Monday, August 18th at 3:15 PM EST during the "Lightning Session: Speech Transforms Healthcare." She will also be onsite through August 20th at SpeechTEK, and the Customer Service Experience and CRM Evolution conferences at the New York Marriott Marquis. Contact Radish (, 720-440-7560) to book a meeting and learn about the ChoiceView TRUE Visual IVR and ChoiceView 'Voice with Visuals' live assistance. Learn more.

ChoiceView Patent Awarded

Radish has been awarded a key patent from the U.S. Patent Office for its integrated voice/data technology known in the market as ChoiceView™. The patent, which dates from 2009, covers most any conceivable voice/data arrangement involving phone calls to businesses. ChoiceView is a mobile enterprise solution that allows businesses to talk and share visual and other data with customers on smartphones or tablets. It increases comprehension on support calls by as much as 600%, helps callers resolve inquiries faster with more clarity, improves the overall user experience, and increases business profits. See the media release. View the patent.

Super Mobility Week powered by CTIA 2014

Are you attending the CTIA Super Mobility Week in Las Vegas September 9-11? Let's meet. Contact Radish as above to book a meeting slot.

ChoiceView App for iOS 7 Goes Live

The ChoiceView app has been updated for iOS 7 and is now available at the Apple App Store. When you call a business, this app provides the fastest and most efficient way to interact — whether you're communicating with an IVR or a contact center agent. It works with iPhones. It also works with iPads and any associated phone, including landlines. Enhancements include the iOS 7 user interface plus improved local History so you can revisit ChoiceView content without a data connection.

September 8th #ComCon at CTIA

The days of old-school networks are quickly coming to an end with IP networks promising a rainbow of new, open and shareable services. #ComCon14 will be exploring a radical rethinking of how communications can look when you combine open hardware and software with the uninhibited creativity of the innovation community. Anyone with a voice in the communications sphere is encouraged to discuss, demo and present. Learn more. The "Call for Speakers" deadline is August 15th.

Using ChoiceView for Efficient Transfer of Complex Information

Here's a real-world example of the need for ChoiceView. CURRENT SITUATION: Yesterday I called my health insurance company from my smartphone to learn about benefits for pediatric vision services for my child. An interactive voice response (IVR) system said, "I can help you with that. Should I fax or read that?" With no fax available to me, the lengthy information was spoken. Next, it provided the local in-network providers in my zip code by reading the name, address, phone number, and website address of all 11 providers. This took seven minutes as I tried to scribble down the information. BETTER SOLUTION: Use ChoiceView to instantly send visuals with the benefits and provider list to my smartphone while speaking supporting information. This information is then saved in ChoiceView History on the phone. RESULT: Fast, efficient, accurate information transfer and happier customers.

In the News

There was tremendous media coverage of the Radish patent. See a full list of coverage at Radish In the News.

Stay Tuned

More new applications of ChoiceView are coming your way!

Warm Regards, Theresa Szczurek, CEO, and the Radish Team
Radish Systems | | Corporate: 720.440.7560