Going Backwards on Phone Service?
You may be wondering about the proliferation of VoIP phones and their lack of interoperability. It's reminiscent of phone service in the US in the early 1900s. At that time, if you wanted to call someone, that person needed to have the same kind of phone as yours. Oftentimes both of you needed to be using the same poles and wires.
These days, it's really slick to use Skype, for example, to call someone. But if you do, one of two things will happen: (1) you'll either reach a Skype endpoint in which case you can have an enhanced call, or (2) the call with drop down to PSTN (Public Switched Telephone Network) as a voice-only call. In most cases, you'll be stuck with PSTN as the lowest common denominator.
You'll experience a similar limitation if you call a business or organization and reach an automated voice system such as an IVR or phonebot, or a live person.
Enter Radish Systems. At Radish, we take interoperability seriously. You should be able to make a phone call and connect with anyone in the world as a first step. Then engage in an enhanced transaction without using a special app. It's a new mode of phone call that's better than voice-only PSTN, without the interoperability limitations of a VoIP call. This approach is called ChoiceView® Learn more.
Voice Tech Innovation Week
Radish was asked to present ChoiceView at Voice Tech Innovation Week, a virtual conference focusing on voice technology and AI. We were included in the program segment on "How Conversational AI Impacts Customer Service." ChoiceView attracted attention because it adds a critical visual dimension on top of the voice and AI capabilities. Learn more.
VOICE Talks
Radish was also selected for a video segment on VOICE Talks presented by Google Assistant. It's a monthly livestream program featuring the world's foremost leaders in voice technology. This month focused on "Celebrating Women and How Mobile is Extending the Use of Voice". See Radish at 36:55 minutes into this VOICE Talks video.