News and Notes March 2018  

Hello from the Radish Team!

This is the year that technological innovations and business relationships make lives better! The Visual IVR and 'Voice with Visuals' Assistance market is taking off, so say top analysts from Forrester, Gartner, and other firms. Contact Radish today and explore how to ease the pain of your voice-only call center!

Use Case: Virtual Nurse Offers Help 24/7

You fell off your bike aggravating a previous injury. What are those exercises I should do? You make an ordinary phone call to the Orthopedics Department at a nearby hospital. Help is here, 24/7. The Virtual Nurse powered by ChoiceView, answers. It's a phonebot that communicates with voice and visuals, and it uses Artificial Intelligence (AI) and Natural Language Processing (NLP). You ask for information on the right exercises. The Virtual Nurse provides a short exercise video which you see, hear, and save. You easily self-service to get the help you need. No special mobile app is needed. (Click image to see an enlarged view.)


Virtual Nurse: "Thank you for calling the Orthopedics Department at Newport Community Hospital. I can communicate with voice and visuals. Just stay on this call and press 1 to see and hear medical information and get help."

Caller: Presses 1 on phone keypad.

Virtual Nurse: "This is the main menu. Please say or tap what you need. Say Menu to return here anytime."

Caller: "Exercise video for back pain."

Virtual Nurse: "This exercise is an easy way to stretch your lower back and hamstrings. Tap the Save button to save it."

Upcoming Events

Enterprise Connect. Meet Radish's CEO and CTO on March 12-14, 2018 in Orlando, FL. Book a meeting with Radish and learn how ChoiceView adds visual customer interaction to automated and live agents.

SpeechTEK. The Smart Customer Interactions Event, April 9-11, 2018 at the Renaissance Washington DC Hotel. Radish presents at session D204 on April 10th at 3:00 PM, "Marry Visuals With Bots for Twice the Customer Experience." Book a meeting with Radish and learn how adding visuals to bots can improve business communications.

It's aBOT Time — Visual Phonebots Help Customers

Bots, short for robots, are automating phone communications and improving customer experience 24/7. Bots that marry voice and visuals significantly improve business calls while reducing costs.

Adding visuals — maps, photos, video snippets, menus, graphics, diagrams, short documents — to a text or voice call clarifies callers' requests and encourages them to reach a satisfactory resolution. A simultaneous visual and bot platform provides great value to businesses. It reduces transfers to live agents, improves self-service, enhances customer satisfaction, and can even increase revenue.

Partner News

Welcome J-4 Support Services, a new reseller for ChoiceView! J-4 Support Services is a designated Disabled Veteran-Owned Small Business that specializes in technology and aviation products and services. Army veteran Gerry Hamontree, President, is introducing ChoiceView Live Agent and Visual Interactive Voice Response to his government and commercial clients in the US and abroad.

Keep Connected with Radish


Contact Radish today and ease your communications pain!

Theresa Szczurek, CEO, and the Radish Team

Radish Systems | | Corporate: +1 720.440.7560