News and Notes January 2017  

Hello Everyone

The world has changed. Have you? Move your communications to multi-channel 'voice with visuals.' Radish and our partners can help you.

Webinar: Social Impact Investing in Health Tech | January 19th

Donors find they can both invest in and support healthcare innovation through social impact investing. Join us in a free webinar to learn more about "Impact Investing in Digital Health Technology" featuring the Impact Finance Center, RxAssurance, and Radish Systems. Mark your calendars for January 19, 2017 at 2:00 PM MST. Learn more and register.

The Impact Finance Center is dedicated to catalyzing investments that produce enduring value for the investor, society, and our environment. It's a partnership between the Daniels College of Business at the University of Denver and the Sustainable Endowments Institute, a special project of Rockefeller Philanthropy Advisors.

Welcome Ann Oglesby as a Radish Advisor

We're pleased that Ann Oglesby has become an advisor for Radish. She is a board-certified internist and she brings a wealth of experience in both healthcare and business. She has worked as a financial analyst focusing on publicly-traded healthcare companies. She spent over a decade at Billings Clinic in Montana in various roles, including Vice-president for Medical Affairs and Executive Director of Quality Improvement. Learn more.

Use Case: Using Your Phone for Complex Financial Transactions

Financial companies want to assist customers anytime they choose to check, change, or add to their accounts and investment portfolios. Using an IVR (Interactive Voice Response) system saves money but frustrates and discourages many customers who want quick, easy self service. Customers don't want clumsy voice-only options and difficult-to-understand verbiage. Customers want clear and easy-to-use communications.

The sequence below illustrates the ChoiceView difference. A customer calls the financial company's 800 number. She sees and hears automated options via a Visual IVR and selects "Accounts & Transfer Funds." She receives and completes an authentication form. Then she reviews her investment portfolio and saves it for future reference. Additionally, she makes other adjustments by transferring funds to a mutual fund, receives and saves confirmations, and much more through self-service. She started with a regular phone call and was pleased to engage in a secure visual session to complete the transaction.

(Click image to see an enlarged view. On mobile devices users can pinch out or rotate.)


Selected Events

Oracle CX Partner Enablement Summit. Radish is featured in the ISV Showcase at the Oracle CX Summit in San Francisco. We'll be exhibiting our ChoiceView product line.

inContact Partner Summit. Radish is participating in the Sales Kick-Off and inContact Partner Summit in Houston. We'll show how ChoiceView transforms ordinary phone calls into 'voice with visual' sessions while maintaining compatibility with a company's existing IVR and contact center.

Keep Connected with Radish


Making it a visual communications experience!

Theresa Szczurek, CEO, and the Radish Team

Radish Systems | | Corporate: +1 720.440.7560