Category Archives: Visual IVR

Don’t Scare Customers! Do they avoid calling your IVR?

Scary to think customers don’t call because the IVR is so annoying. How many customers avoid calling to refill medications, fix a technical issue, order …

Posted on October 23, 2017 by idahalasz - Leave a comment

Info Tech Key to Transform Healthcare

Colorado healthcare leaders believe that legislative support is needed to improve information technology. Emerging telehealth technologies will improve healthcare quality, lower costs, and increase productivity. …

Posted on October 18, 2017 by idahalasz - Leave a comment

Boo! Does Your IVR Scare Customers?

Do your metrics show too many hang-ups when callers hear your automated greeting? Companies seek remedies to increase completed calls and better customer experiences when …

Posted on October 13, 2017 by idahalasz - Leave a comment

VoIP-info reports: How Radish Improves Contact Center Customer Experience

Radish Systems is contributing to the Contact Center Customer Experience. Hear Dr. Richard A. Davis, Radish CTO, explain how in VoIP-info.

Posted on August 28, 2017 by Theresa Szczurek - Leave a comment

USE CASE: ChoiceView Visual IVR Handles Utility Service Changes

#USECASE: @RadishSystems ChoiceView Visual #IVR Handles #Utility Service Changes CHALLENGE: Nationally, utility companies spend millions of dollars answering phone calls with live representatives because customers …

Posted on June 6, 2017 by Theresa Szczurek - Leave a comment