Category Archives: Mobile communications technology

New Mobile Stats from Fierce Wireless

A 7/3/12 Fierce Wireless article cites the latest mobile market statistics.  Some excerpts: “Close to 110 million U.S. mobile subscribers now carry smartphones, up 5 …

Shave Seconds to Save Millions in Contact Centers

Our enterprise prospects tell us that every second they shave off the average call handling time saves them $1M per year in contact center costs.  …

Radish ChoiceView ‘Pops’ with Enhanced Agent 2.0 “Voice with Visuals” Mobile Technology

Customer suggestions drive new version of ChoiceView Agent with automatic screen pops, encryption, and local history saving. Contact center agents or representatives (reps) now find …

Should Radish ChoiceView™ ‘Visuals with Voice’ Concern IVR Vendors?

At #ITEXPO East this week in Miami, CEO Theresa Szczurek’s presentation of the @RadishSystems ChoiceView capability to simultaneously talk and share visual information on existing …

Radish Wins Product of the Year Award for ChoiceView “Voice with Visuals”

Customer Interaction Solutions® Magazine Honors Radish for Exceptional Mobile Innovation TMC  global media has named ChoiceView™ a Customer Interaction Solutions 2011 Product of the Year …