Category Archives: customer self-service IVR

Complex Financial Transactions Easier Using “Voice with Visuals”

Check out the latest newsletter and learn how to simplify financial transactions with ChoiceView. Financial companies want to assist customers anytime they choose to check, …

NEWSLETTER: Automated Visual Tech Support and Password Reset

Password Reset with ChoiceView Visual IVR Password reset is the most common task for tech support representatives. Sometimes customers can handle password reset at a …

Visual ‘Tech Help’ Increases Biomeds Productivity

Tech support in healthcare and other firms needs to do more, faster, and better. The answer comes from equipment developers, vendors, and original equipment manufacturers …

Do you know what your IVR is doing?

Morphed to Mobile. You know it’s important to update your automated voice system (IVR or Interactive Voice Response) messages, but you may not know that IVR technology …