Category Archives: customer self-service IVR

“Impactful” CO Social Impact Marketplace

Radish featured it’s “voice with visuals” ChoiceView IVR capability for Healthcare, Fitness and Food. The annual pre-Thanksgiving event in Denver showcased social impact organizations for …

Treat, don’t Trick your Callers!

Give your business callers a treat by adding visuals to your Interactive Voice Response (IVR) or automated voice answering system. Callers SEE and tap menu …

Don’t Scare Customers! Do they avoid calling your IVR?

Scary to think customers don’t call because the IVR is so annoying. How many customers avoid calling to refill medications, fix a technical issue, order …

Boo! Does Your IVR Scare Customers?

Do your metrics show too many hang-ups when callers hear your automated greeting? Companies seek remedies to increase completed calls and better customer experiences when …

USE CASE: ChoiceView Visual IVR Handles Utility Service Changes

#USECASE: @RadishSystems ChoiceView Visual #IVR Handles #Utility Service Changes CHALLENGE: Nationally, utility companies spend millions of dollars answering phone calls with live representatives because customers …