Radish Blog

NEWSLETTER: Case Study using ChoiceView Visual IVR for United Way 2-1-1 calls

Find me shelter! People expect a good Customer Experience (CX). Help is here with the ChoiceView Visual IVR. More and more organizations are easing the pain of traditional automated phone systems by leveraging the power of ‘voice with visuals’ exchange. Callers can see and hear information through a Visual Interactive Voice Response (IVR) system. Learn how Mile High United Way uses ChoiceView to visual share shelter information to those in need.

United Way Improves 2-1-1 Calls with ChoiceView

High United Way’s 2-1-1 Help Center deployed ChoiceView Visual IVR (Interactive Voice Response). People searching for emergency shelter can quickly see and hear shelter locations. Nearly 45% of after-hours callers use ChoiceView.

Learn more at https://radishsystems.wpengine.com/wp-content/uploads/Media-Release-Mile-High-United-Way-211.pdf

20-Year Update: Women’s Start-ups Return 2X+ Despite Low Venture Funding

Pay attention, venture investors!  As explained in “>Outstanding Women in Business: Tracking the Change in the Denver Business Journal (DBJ, 8/24/18), women’s entrepreneurs in Silicon Valley have received less than 20 percent of venture funds although they returned more than twice return on the dollar and 10 percent more in value, year after year. More broadly, Szczurek points to figures from venture capital data firm Pitchbook showing only $1.9 billion in funding for all-women startup teams in 2017. While that number might sound like a lot, it equates to only about 2 percent of the $85 billion in total venture capital invested in 2017, according to Fortune, which originally reported on the Pitchbook study.

Theresa Szczurek, Radish’s CEO, highlighted this incongruity in the DBJ article which honors women with the Outstanding Women in Business (OWIB) award. Szczurek references the 20-year analysis by the Dell Women’s Entrepreneur Network. As an inaugural OWIB winner, Szczurek (photo) noted in the DBJ article, “We’re seeing increased numbers of women-led businesses and good performances. I have found, however, two big areas seem to be lacking, and one is women in STEM — and especially in the information technology arena … the other area that I think really hasn’t changed enough is funding for women-owned businesses.”

So with over 118 thousand women-owned companies per a 2018 American Express-commissioned report, there’s a lot of opportunity for venture capital investors to benefit from the success of start-ups by women.



RADISH NEWSLETTER: Visual IVR for United Way

When calling Foothills United Way and a live person can’t answer, the new Visual Directory powered by ChoiceView Visual IVR makes it much easier and faster to access the right person, department or information. Read the newsletter to learn more.

Foothills United Way Deploys ChoiceView Visual IVR

Radish Systems and Boulder Phone collaborated to offer Foothills United Way callers a Visual Directory powered by ChoiceView Visual IVR (Interactive Voice Response system). Smartphone users can quickly see and save information, then automatically transfer to a website or dial a number. The benefits of visual customer self-service include efficiency, more call containment in the IVR, shorter calls, better customer experience, and improved understanding. Learn more in this media release