Radish Blog

From Candlestick Phones to Phonebots!

Most of us never used a candlestick phone, but nowdays use phonebots more than we know. So, what’s a phonebot, anyhow? It’s a software robot that can do many things. A typical phonebot responds to a caller’s voice and prompts, such as “Press 2 for Customer Service.

Phonebots are the voices of most IVRs (Interactive Voice Response) systems. It’s well known that most callers don’t like voice-only IVRs. Some are so frustrated that they demand a human voice instead of navigating endless voice menus. Some callers abandon companies with “bad” voice-only IVRs.

But Radish’s ChoiceView phonebots are smarter! ChoiceView uses AI (artificial intelligence) and integrates visual information for fast, smart, natural responses. ChoiceView Phonebots work on top of any IVR system installed in a contact center. They’re unique, especially because they’re ‘voice with visuals’ and overcome caller frustrations with“Now I see what you’re talking about!”  Learn more https://youtu.be/FCFGZLp7qOE




Try Visuals with Amazon Connect!

Radish seeks customers for a controlled introduction of ChoiceView on Amazon Connect. Please help us evaluate how adding visuals can improve ordinary phone communications! Studies show that calls are resolved 4x to 5x faster with visuals and people understand 6x better when both seeing and hearing information.

ChoiceView provides a very simple way to add multimedia capabilities to the voice-only Amazon Connect platform for IVRs, phonebots, and live agents — just include the ChoiceView lambda function in a contact flow. The resulting contact flow uses all of the AI, natural language processing and Lex capabilities inherent in Amazon Connect, plus provides visual menus, visual interactive forms, and visual responses along with the voice. Callers simply make a phone call as usual and see visuals in a browser. There’s no mobile app required, so it works with first-time callers. Since it’s an ordinary phone call, it’s totally compatible with the phone network and business phone systems. The result is an extremely powerful and cost-effective way for companies to better serve callers in many market segments.

NOTE: Customers participating in this controlled introduction will receive a substantial discount on the ChoiceView implementation and will be able to offer a state-of-the-art customer experience to their callers. Learn more and see ChoiceView in action.

Radish’s ChoiceView named Best Healthcare IVR

Radish Systems is pleased to announce that its ChoiceView® platform has been awarded the Best 2018 Healthcare IVR Technology by the Global Health & Pharma Technology Awards. Radish is a leader in “voice with visuals” mobile enterprise communications.

Read more: https://radishsystems.wpengine.com/wp-content/uploads/Media-Release-Best-Healthcare-IVR-Technology.pdf

Radish Announces New Leadership Team as Szczurek named Colorado State CIO

Ken Jensen appointed Radish Systems Acting CEO -Dr. Theresa Szczurek now CIO for State of Colorado

We congratulate Dr. Theresa Szczurek, Co-Founder of Radish Systems, who has resigned as CEO to take the Colorado Chief Information Officer (CIO) position in newly elected Governor Jared Polis’ cabinet.  Starting January 9th, Szczurek will lead over 900 statewide staff to drive information technology solutions and support state agencies with missions critical to “Serving people serving Colorado.”

While Radish will miss Theresa, a strong leadership team spearheads Radish’s successful innovation and expansion. In addition to CEO Ken Jensen, Dr. Richard Davis continues as Co-Founder and Chief Technology Officer (CTO), while Pamela DeBellis ascends to Chief Operating Officer (COO) from her position as Director of Customer Care. Dr. Ida Halasz remains Director of Marketing and Research.

Chief Executive Officer Jensen states, “I am excited about the future of Radish. These changes involve great people who provide new opportunities for Radish as we move forward.” Jensen brings over 30 years of management and leadership experience in a variety of sectors and positions, including COO of a software company. He has a strong record of spearheading change, increasing revenue, and improving employee productivity and morale. He has created and implemented unique marketing strategies to solidify strong customer relationships.

Media release: https://radishsystems.wpengine.com/wp-content/uploads/Media-Release-Radish-Leadership-Transition.pdf






Radish Helps Foothills United Way Help Those in Need

Radish is happy to improve Foothills United Way communications through our ChoiceView Visual IVR. After hours and whenever they can not answer the phone live, ChoiceView offers a Visual Directory so that callers quickly and easily reach the intended party. Doug Yeiser, Foothills United Way CEO, and Theresa Szczurek, Radish Systems CEO, celebrate in this photo with United Way volunteer coordinator Rosemary Arp and her husband Larry Arp.

Learn more with this Case Study.