Author Profile

Dr. Richard A. Davis

Dr. Davis’ personal mission for two decades has been the improvement of consumer and business transactions using voice/data technologies. In 1990, he co-founded Radish Communications Systems Inc. to invent, develop, and pioneer a new modem protocol for sending data during ordinary phone calls.

All Articles by Dr. Richard A. Davis

ChoiceView Hotlines Visually Interact!

In times of social isolation, it’s imperative that communications be clear and accurate. Personal assistance is more important than ever. Voice-only phone calls can be …

Super Glue, ChoiceView, and Dynamite!

Let’s start with a few predictions from some of the world’s top IT experts in the recent Future of Mobile report from Salesforce. By 2025 …

BEHOLD!!! The Matrix of Contact Centers

The recently launched addition of ChoiceView® to Amazon Connect’s cloud-based, self-service contact center platform represents an achievement and milestone of epic proportions for Radish Systems. …

ChoiceView is Now Built into Amazon Connect

ChoiceView® is the easiest and fastest way to create true visual IVRs and visual phonebots in Amazon Connect! Radish’s patented ChoiceView technology is now available …

To Bot or Not to Bot

I recently conducted a Radish seminar at SpeechTEK 2019 entitled, Marry Visuals With Bots for Twice the Customer Experience. It highlighted how Radish’s ChoiceView® solution …